Connect Zendesk to your ERP

Searches for tickets using Zendesk's search API.

Search for macros by name.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search.

Searches Help Center community posts.

Searches Help Center articles.

Retrieves a list of tickets.

Retrieves all comments for a specific ticket.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use Get Side Conversation to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes).

Retrieves all macros.

Retrieves available options for the Macro Category field.

Retrieves all locales.

Retrieves available options for the Fields field.

Retrieves a list of dynamic content items. Note: Dynamic content is available only on the Professional plan and above.

Retrieves a list of articles.

Lists all active shared and personal macros available to the current user.

Retrieves information about a specific user.

Retrieves information about a specific ticket.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use List Side Conversations to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes).

Retrieves a macro by its ID.

Retrieves multiple dynamic content items by their names. Note: Dynamic content is available only on the Professional plan and above.

Retrieves a dynamic content item. Note: Dynamic content is available only on the Professional plan and above.

Retrieves an article by its ID.

Upload one or more files as ticket attachments via the Zendesk Uploads API. Returns upload tokens that can be used when creating or updating tickets.

Updates a ticket.

Update the state or subject of a Zendesk side conversation.

Set tags on a ticket (replaces all existing tags).

Sets one or more custom field values on a ticket.

Reply to an existing Zendesk side conversation. Zendesk requires recipients on every reply, so pass the participants the reply should go to.

Remove specific tags from a ticket.

Deletes a ticket.

Creates a ticket.

Create a side conversation on a Zendesk ticket using email, Zendesk agent, Slack, Microsoft Teams, or child-ticket participants. Requires the Zendesk Collaboration add-on. Use List Side Conversations to inspect existing conversations.

Add tags to a ticket (appends to existing tags).