2.1 Service license

Subject to these Terms and your plan, we grant you a limited, personal, non-exclusive, non-transferable license to access and use the Services for lawful personal or commercial purposes.

2.2 Account responsibilities

• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access or use
• You are responsible for all activity under your account
• We may suspend or terminate accounts that breach these Terms

3.1 Our IP

We retain all rights to the HelloLeo platform, including its codebase, infrastructure, UI design, documentation, and branding.

3.2 Your content

• You retain ownership of content you provide or generate (input, output, code, configurations, data)
• You represent that you have the rights to any content you submit and that it complies with applicable laws and third-party rights

3.3 Rights granted to us

You grant us a limited, worldwide license to store, process, and display your content solely to operate and improve the Services. Enterprise customers may opt out of any use of their content for service improvement.

4.1 Plans & usage limits

We offer Free, Starter, Pro, Premium, Business, and Enterprise plans, each with defined feature sets and usage limits (prompts, projects, integrations, AI tokens). Current limits are shown on our pricing page.

4.2 Billing

• Fees for paid plans are billed monthly or annually in advance
• All fees are in USD and exclusive of applicable taxes
• You may upgrade, downgrade, or cancel at any time via your account dashboard
• Cancellations take effect at the end of the current billing cycle

4.3 Refunds

Fees are non-refundable except (a) where required by law, or (b) for verified platform errors that prevented use of the Service for a substantial period. Refund requests can be made by contacting [email protected].

5.1 Published applications

We target 99.5% monthly uptime for published applications (production deployments on *.live.helloleo.dev and *.helloleo.app and custom domains). Uptime is measured as successful HTTP responses over total requests, excluding scheduled maintenance announced at least 24 hours in advance.

5.2 Development previews

Development preview environments are provided on a best-effort basis with no uptime guarantee. These environments are intended for active development and may be restarted at any time.

5.3 Service credits

If published application uptime falls below 99.5% in a billing month, paid customers may request a service credit of 10% of the monthly fee. Credits are applied to the next invoice and are the sole remedy for SLA breaches.

5.4 Enterprise SLA

Enterprise customers can negotiate custom SLAs with higher uptime guarantees (99.9%+), faster response times, and additional remedies. Contact [email protected].

Real-time status: status.helloleo.dev

9.1 "As-is" warranty

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, except where prohibited by law.

9.2 Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for loss of data, revenue, or profits
• Our aggregate liability is capped at the fees you paid in the 12 months prior to the event giving rise to the claim