Connect Freshdesk to your ERP

Get the summary note for a ticket.

Search for tickets in Freshdesk using a structured filter query.

Search solution articles in Freshdesk by keyword. Returns matching articles with their category/folder hierarchy, metadata, and content.

Retrieves available options for the Ticket ID field.

List all ticket fields in Freshdesk.

Retrieves available options for the Ticket Field ID field.

List all conversations for a ticket.

List solution categories in Freshdesk.

Retrieves available options for the Skill IDs field.

Retrieves available options for the Role IDs field.

Retrieves available options for the Group field.

Retrieves available options for the From Email field.

View all canned responses in a folder.

List folder articles in Freshdesk.

Retrieves available options for the Company ID field.

List category folders in Freshdesk.

Retrieves available options for the Canned Response Folder ID field.

Fetch up to 100 tickets according to the selected filters.

View all the canned response folders.

List all agents in Freshdesk.

Retrieves available options for the Agent field.

Get details of a Ticket.

Get a solution article in Freshdesk.

View all the details of canned responses in a folder.

Get a contact from Freshdesk.

View a Canned Response.

Retrieve a single agent by their ID.

Download an attachment from a ticket.

Update status, priority, subject, description, agent, group, etc.

Create or update the summary note for a ticket.

Update a ticket field in Freshdesk.

Update a solution article in Freshdesk.

Update a contact in Freshdesk.

Update an agent in Freshdesk.

Set tags on a ticket (replaces all existing tags).

Update the status of a ticket in Freshdesk

Update the priority of a ticket in Freshdesk

Reply to a previously forwarded ticket email.

Remove specific tags from a ticket.

Forward a ticket to an external email address.

Delete a ticket in Freshdesk. This is a soft delete, so the ticket can be restored later.

Delete the summary note for a ticket.

Delete a solution article in Freshdesk.

Create a ticket.

Create a ticket field in Freshdesk.

Create a thread to a ticket.

Create a solution article in Freshdesk.

Create a reply to a ticket.

Create message for a thread.

Create a contact.

Create a company.

Create an agent in Freshdesk.

Set a Freshdesk ticket's status to 'Closed'. See docs

Assign a Freshdesk ticket to a specific group

Assign a Freshdesk ticket to a specific agent.

Add tags to a ticket (appends to existing tags).

Add a note or conversation to an existing ticket.